Nanjing Yuanyuante E-commerce Co., Ltd. Return and Exchange Policy
Welcome to choose swtuvw.com! To protect your shopping rights, we have formulated a clear and convenient return and exchange policy. If you are not satisfied with the automotive products you purchased, you can refer to the following details for return and exchange.
I. Return and Exchange Conditions
Time Requirements: You can apply for return and exchange within 30 days from the date you sign for the goods.
Product Status: The goods must be kept in a new and unused state, and the accessories, gifts, packaging (including outer packaging), labels, instructions, etc. are complete, and will not affect secondary sales.
Quality Issues: If there are quality problems with the goods (such as damage, functional failure and other non-human factors), not subject to the above conditions, we will give priority to handling.
II. Return and Exchange Process
Application: Please contact our 24-hour online customer service through the following methods to initiate a return and exchange application:
Email: service@swtuvw.com
Contact number: 15838922561
State the order number, product name, reason for return and exchange, and provide clear photos of product problems (if there are quality problems).
Review: We will review your application within 1-2 working days and inform you of the review results by email or phone.
Return the product: After the review is passed, you can return the product to the following address:
Return address: Room 2803, Building A3, No. 216, Puliu North Road, Getang Street, Jiangbei New District, Nanjing City, Jiangsu Province
Please ensure that the product is firmly packaged and keep the courier number.
Refund or exchange: After we receive the returned product and confirm that it is correct, we will process a refund (return to the original payment account) or arrange an exchange for you within 3-5 working days (if you choose to exchange, the new product will be delivered free of charge).
III. Notes
Freight: For returns and exchanges due to product quality issues, we will bear the freight; for returns and exchanges without quality issues, you need to bear the return freight. However, all products in the store enjoy free shipping, so you can shop without worries.
Special products: Customized products, opened and used consumables (such as cleaning agents, lubricants, etc.), if there is no quality problem, do not support return and exchange.
Timeliness: Please send the goods within 7 days after the application is reviewed and approved. Overdue will be deemed to have waived the right to return and exchange.
If you have any questions about the return and exchange policy, please feel free to contact us. We always take customer satisfaction as our purpose and strive to provide you with high-quality and efficient after-sales service!