Logistics Policy of Nanjing Yuanyuante E-commerce Co., Ltd.
Welcome to choose swtuvw.com! To ensure the safe and efficient delivery of your automotive products, the following are the logistics-related matters. Please read carefully before placing an order. You will enjoy our high-quality logistics service every time you purchase.
1. Delivery Range
Currently, we only provide delivery services to addresses within Australia. Whether you are in a bustling city or a remote area, we will do our best to deliver the goods to you.
2. Delivery Time
Regular orders: If the order payment is successful and the goods are in stock, we will complete the delivery within 1-2 working days. Most areas are expected to be delivered in 3-7 working days, and remote areas may be extended by 1-3 working days.
Pre-sale / customized products: The specific delivery time is subject to the product details page. We will inform you of the estimated delivery time by email or SMS as soon as the product is shipped.
Special circumstances: In case of holidays, extreme weather, logistics peak period or force majeure, the delivery time may be affected. Please wait patiently at that time. We will follow up in time and keep in touch with you.
3. Shipping policy
We promise that all products in the store are free of shipping. Regardless of the order amount or the number of goods, you do not need to pay any additional delivery fees, allowing you to shop easily without burden.
4. Package tracking
After the goods are shipped, you will receive a confirmation email or SMS containing the logistics order number. You can use the logistics order number to check the package transportation status on the order details page of our website or the official website of the logistics company.
If you encounter problems such as the logistics information not being updated for a long time during the tracking process, please contact our 24-hour online customer service in time (email: service@swtuvw.com; phone: 15838922561), and we will assist you in following up.
5. Signing instructions
When the goods are delivered, please be sure to sign in person or entrust someone else to sign for them, and check whether the package appearance is intact and the quantity of goods is correct. If you find that the outer packaging is damaged, the goods are missing or damaged, please refuse to accept them on the spot and contact our customer service immediately. We will handle it for you as soon as possible.
If you cannot sign for the goods in person, it is recommended to communicate with the courier in advance about the placement requirements or choose a collection point for collection. After the goods are signed for, if there are no quality problems, they will be deemed to have been delivered intact.
VI. Return and Exchange Logistics
Return: If you need to return the goods, please send the goods back to the following address after the application is approved: Room 2803, Building A3, No. 216, Puliu North Road, Getang Street, Jiangbei New District, Nanjing City, Jiangsu Province. For returns due to product quality problems, the freight will be borne by us; for returns without quality problems, you need to bear the return freight.
Exchange: After we receive your returned goods and confirm that they are correct, we will re-ship them within 1-2 working days. The delivery time of the new goods is the same as that of regular orders.
VII. Other instructions
We have established long-term cooperative relationships with many high-quality logistics partners to ensure safe and efficient transportation of goods.
The company reserves the right to adjust the logistics policy according to business development or actual situation. The updated policy will be announced on the website. If you continue to use our services, it will be deemed that you accept the revised policy content.
If you have any logistics-related questions or suggestions, please feel free to contact us. Thank you for your support and trust, and look forward to bringing you a better shopping experience!
